Warby Parker for Glasses–Meh

      I’ve worn glasses since the 4th Grade when I admitted to my mom I could read a poster on the wall with my left eye but couldn’t read it with my right eye.  That poster was a newspaper headline of Custer’s Last Stand.  But, I digress.  Mom took me to an optometrist and I endured looking through a scope saying things like “One is clearer than Two.”  My first pair of glasses were brown plastic and remarkably fragile.  After six months or so the screws came out and a bit of black electrical tape was applied until I could get a new pair.  That was unpleasant, both being yelled at for breaking my “new” glasses and enduring the tape.  I’ve worn dozens of pairs of glasses since then.  And, mostly the process of buying new glasses is unpleasant.

     Warby Parker (https://www.warbyparker.com/) changed the industry-standard process for purchasing glasses in 2010 when they allowed people to order glasses online then try-on five pairs of glasses at home for free.  Currently, eyeglasses start at $95/pair at Warby Parker, which is cheaper than most optometrist shops but more expensive than Wal-Mart Optometry.  An eyeglass purchaser still must make the dreadful trek to an optometrist’s office to get a prescription, but now the purchaser has more options when selecting frames.  This is generally a good option for people who live in rural areas or who are too busy to deal with the lines at the optometry shops.  At Warby Parker, a client chooses five pairs online, tries them on at home, and returns the frames they don’t like at Warby Parker expense.  So far, the Warby Parker model is popular enough for them to be successful.

     The Warby Parker model isn’t really all that new.  Sears Catalog sales offered similar options for decades.  Customers would order from the Sears Catalog and return stuff they didn’t want.  And, most optometry shops, like Lenscrafters, still had to call in a customer’s order for delivery at a date in the future, sometimes by mail.  The difference between a retailer like Lenscrafters and Warby Parker is that with Warby Parker a customer could select their prospective frames online and never enter a brick and mortar store.

     I have a “fat” face so I have trouble finding glasses off the shelf at many of the brick and mortar stores, including Wal-Mart Optometry.  Warby Parker does have three different options for selecting face type when ordering online, but I’m skeptical they will be wide enough for me.  For exceptional people, there are advantages to going to a brick and mortar store to be properly fitted, rather than guess online.  Sure, one can return a frame at Warby Parker for free, but that process still takes time.  The small, medium, large sizes that have become predominant at the big box stores leaves so much of the population with ill-fitting clothing.  I fear that people who don’t fall into Warby Parker’s small, medium, large frame widths will end up with glasses that don’t really fit.  And, a “kinda fit” just makes one uncomfortable all the time.

     I’m glad Warby Parker is doing business online.  It keeps average people from adding to the lines at the brick and mortar stores. Am I tempted to change over to Warby Parker? Meh.

2 thoughts on “Warby Parker for Glasses–Meh

  1. Stephen,

    I agree with you when it comes to shopping for new glasses is always a pain. I also am skeptical of shopping for fat face frames online. I know that it is always difficult to find a pair of glasses that fits as it is. I have recently had a pair that kind of fit like you said and it was the worst year of my life dealing with a pair of glasses that would not fit properly. I think that the way that Warby Parker allows a person to choose five pairs to get sent to them to try out and find the best fit is a nice way to do things, but my concern is what happens if none of the five pairs end up working for the purchaser? I don’t think I will make the change to purchasing online anytime soon, so for now I’ll continue to go to the store and wait for my glasses to get in after a week.

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  2. Hi Steve,
    Great blog! I enjoyed how you started with your own personal story and then transitioned into talking about Warby Parker. Just like you I myself have realized I need to look into a pair of glasses and have yet to go about it in one direction or the other. I loved how you mentioned that sears has been doing some type of version of this for years as well yet it hasn’t seem to catch on as well as Warby Parker has(Didn’t know this till i read your post.) I believe the social media aspect as well as the customer reviews have taken this company to a whole different level very quickly. Not sure how i feel about ordering online and not going to the store but in a way it is more convenient with my on the go life. Choosing my face type and answering questions and them giving me 5 frames to try on is something that intrigues me. It is something I am still looking into and will continue to look into before buying a pair.

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